Our most common issues with the DRIVEN BY BOREDOM MOBILE WEB APP

—All subscriptions to the DBB APP will automatically renew (annually, every 6 months, and monthly).   We are fairly certain you will be a fan for life, but you don’t have to be…  Go here  (https://drivenbyboredom.findrow.com/subscription/cancel?)  to turn off your subscription.  Just log in and follow the directions to manage your account.  Be sure to do so before your renewal date if you don’t want to be charged again.

—Having trouble logging into your DBB APP account?  Make sure to turn off “Private Browsing”, that’s usually the culprit: http://osxdaily.com/2011/10/21/private-browsing-ipad-iphone-safari/  Also, make sure you are “allowing cookies” as we have found this to be an issue, especially in iOS6 for apple devices 😉  For Android devices, some browser don’t always play nice with our mobile web app, so try a different browser and see it that helps.  We’ve found that Firefox works well and fixes the issues.

—If you did not receive an email confirmation when you signed up, you may have entered the wrong email address when you registered. Please let us know and we’ll be able to help you get up & running in no time.

—You can reset your password at https://drivenbyboredom.findrow.com/users/password/new

Other common questions:

“Hey there, I bought the App, and then I looked on my CC statement and there are two charges.  WTF!?!?”
Don’t worry, only one of those is actually a charge.  The other is a ‘token’ that the transaction system uses to validate your card and will disappear eventually and you will only be charged once.

“Are credit card transactions through DBB secure & encrypted?”
Absolutely! We use USAePay, who authenticates and encrypts your credit card information on the backend. Your credit card info actually never passes between our forms, but ALL data you pass between our pages (e.g. your name, email address, password, etc) are encrypted on as well for additional security. Just email us if you have any additional questions.

“I want the App, but I don’t want anyone (you know who) to see it on my phone.”
We hear ya. Not to worry, since this is a web based app, you don’t have to have the widget on your home page. You can just open your browser on your phone, go to meinmyplace.com, and click on the Mobile DBB Web App menu item from the sidebar and it will take you to the log-in page. Enter User/Password and you’re up and running and no one will be the wiser… A little more work, a lot more discreet.

“I don’t have a smartphone, will this work on my computer at home?”
Well, it’s just one step at a time for us for this app. We’ve gotten lots of feedback and will be developing new features, and maybe even something special for standard computers, but for now, this is what we’ve got.  The app works on mobile devices such as phones and tablets.


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